Refund and Returns Policy

At SP Laboratory, we aim to provide a smooth and reliable shopping experience.
Please review our policy below regarding returns, refunds, and shipping responsibility.

Returns

Due to the nature of our products, we do not accept returns once an order has been shipped.
This ensures product integrity and quality.

Refunds

Refunds may be considered only if an order has not been shipped or in case of a confirmed issue.
Each request is reviewed individually.

Shipping Responsibility

Once an order has been dispatched, shipping responsibility is transferred to the customer.

High-Risk Destinations

For regions with stricter customs or higher delivery risks, responsibility lies fully with the customer.

• Scandinavian countries
• Australia
• New Zealand
• Iceland
• Turkey
• Israel
• China
• Japan

By placing an order to these destinations, you accept all potential shipping risks, including delays or non-delivery.

No reshipments or refunds are provided for shipping-related issues in these regions.

Order Issues

If you experience any issues, please contact our support team. We will do our best to assist you.

Contact

For any questions, please contact us via the website.

This policy may be updated at any time without prior notice.